FAQs

Frequently Asked Questions

How Can I Order?

You can start shopping by adding the products you like from our website to your cart in the quantity you want. You can continue shopping by adding different products to your order and view your cart at any time from the "my shopping cart" section in the upper right corner. 

When you continue the process by filling in your membership information, the system will direct you to the payment page. By choosing the payment method, you can fill in your payment information and complete your shopping safely.

Your order will be processed immediately after it is completed, and you will be informed at all stages.

 

What's the status of my order?

After logging in, you can check all the information about your current orders from the page that opens by clicking on the My Orders section from the My Account button in the upper right corner of the home page.  

 

Your Order is in the Supply Process:

Once your order is in our system, your supply process begins. The supply process varies depending on whether the product is in stock. If the product is available in our stocks, it will be updated as supplied in the My Orders tab under the My Account menu within three business days at the latest.

  

Your Order is Being Checked:

If your order appears in Checking status, you can get support from Customer Services. Please send us an email to contact@babygrown.com.au

 

Is It Safe for Me to Provide My Credit Card Information on Your Site?

We use the latest technologies and the best service providers for your security when purchasing by credit card. There is a switch at the bottom of your browser on every page where you enter your personal information. This key is a sign that any information you send with your browser cannot be seen by third parties. Baby Grown Pty Ltd has an SSL certificate, which is also used by banks. Thanks to the SSL certificate, you can shop freely on our site without risking your security.

Your credit card information you share with us including your address, telephone, e-mail address and personal information will never be shared with other organizations and will be kept confidential.

How Can I Pay for My Shopping?

You can place your orders on our site by using various methods of payments. 

  

Is GST included in the prices?

GST is included in all our prices for all purchases you make from our site. 

 

What is the reason why I cannot complete my transaction with my credit card? 

When you have a problem with your credit card payment, we kindly ask you to contact the customer service of the bank to which your credit card belongs and get information about your credit card's limit problem, blockage, whether it is open to online shopping or whether there is a technical problem. 

 

Can I shop on your site with my credit card points?

It is not possible to make purchases from our site using your credit card points.

  

What should I do if the product is damaged?

If the product you received is damaged or its packaging is deformed, you must submit a Damage Assessment Report to the courier.

Before receiving the product, you must check it with the arriving cargo personnel and if you find any damage in the product's parcel, you must submit a Damage Assessment Report and send the product back.

Products received without a Damage Assessment Report cannot be exchanged or refunded, and Baby Grown is not responsible for any damage/deformation.

Can I Get Information About Coupon/Gift Certificate Usage?

After you add the Gift voucher sent to you to the cart, your discount will be realized when you enter the "Use your gift voucher code" box at the bottom of the shopping cart section.

Your gift voucher code is only valid at Baby Grown Pty Ltd. It cannot be combined with any discount or campaign, nor can it be converted into cash. Your code is valid on specified products and under specified conditions.   

 

 

Will I Pay Shipping Fees for the Products I Purchase?

Shipping is free for purchases of $100 AUD or more from our website. For purchases made under, the determined shipping fee is added to your shopping amount during the transaction.

In some periods, there may be free shipping on all products during campaigns, or in some periods, the shipping fee for all products may be added to your amount during the transaction. All Campaigns and changes are organized by Baby Grown Pty Ltd.

 

Which Courier/shipping company do you work with?

We work with Australia Post, FedEx, UPS, DHL, Star Track.

How Many Days Will My Order Arrive?

The shipping date varies for each product. It also varies depending on the geographical location of your state, weather conditions and distance.

Can I send gifts via Baby Grown?

You can send gifts to your loved ones via Baby Grown. You can make your loved ones happy with personalized and gift package options.

 

Do the products have a warranty?

The products have a warranty, an invoice must be presented. 

 

In what cases are products covered by warranty?

If the product you purchased from Baby Grown Pty Ltd malfunctions during use due to material or manufacturing defects, your product will be replaced free of charge within the warranty period.

 

Are there deliveries abroad?

At this Stage Products are not shipped abroad.

What happens if the courier cannot find me at the address?

If there is no one at the delivery address, the courier will leave a undeliverable Notification Note in your mail box or under your door for you to pick up your package from there depot. If the package is not picked up within the specified time, it will be returned to us. If you want it to be sent again, you must contact us at contact@babygrown.com.au. 

How Many Days Does the Return and Exchange Period Take?

Your return/exchange period is 7 days from the date you receive the product.

How Can I Track My Shipped Order?

When the product is shipped and the tracking number is entered into the system, you will be notified via SMS or E-mail. If you do not receive this information, you can see the Cargo Tracking number in the cargo information section under the My Orders tab after logging into the system. 

I Want to Return My Product What Should I Do?

After logging into the system for the product you want to return, you must log in to the My Orders tab. After logging in to the My Orders tab, you need to create a return or exchange request using the button. If you are going to return all the products after the return request you have created, you must include all the invoices issued to you in the parcel you will send. If you are going to return some of your orders, you must include a copy of the invoice in the parcel you send.

How Many Days Will It Take to Refund My Fee?

After your return shipment reaches our warehouse, your refund will be made to the credit card on which the purchase was made in, within 7 business days. Weekends and public holidays are not business days.

I Shipped the Products for Return. It's Been 7 Days, What's the Status of My Transaction?

The return process starts from the date the returned product reaches our warehouse, not from the day you send it.

I Returned My Order. Has It Arrived?

Since the return shipment is carried out by you, you can request the shipment tracking number from the cargo company/branch you provided the shipment to. You can check your shipment tracking and delivery date with this tracking number. 

Will I be informed when my fee is refunded?

When your refund is received, an information e-mail will be sent to the e-mail address you registered in the system when you became a member.